Why the sudden need for so many procedures after decades of good dental health? When she expressed uncertainty, she says, Lund always had an answer ready. Within a year, Lund was questioning the resilience of her bridge and telling her she needed root canals and crowns.Ĭordi was somewhat perplexed. To the best of her knowledge her teeth were perfectly healthy, although she’d had a small dental bridge installed to fix a rare congenital anomaly (she was born with one tooth trapped inside another and had had them extracted). When she visited Lund for the first time, in 1999, she had never had so much as a cavity. She remembers the service giving him an excellent rating. Joyce Cordi, a businesswoman in her 50s, had learned of Lund through 1-800-DENTIST. Meanwhile, another of Lund’s patients was going through a similar experience. He figured that if he needed the treatments, then he might as well get them before things grew worse. The payments were spread out over a relatively long period of time. He had no idea that it was unusual to undergo so many root canals-he thought they were just as common as fillings. The number and cost of the treatments did not trouble him. Mitchell’s insurance covered only a small portion of each procedure, so he paid a total of about $50,000 out of pocket. In the space of seven years, Lund gave Mitchell nine root canals and just as many crowns. A typical person might get one or two root canals in a lifetime.
He never had any pain or new complaints, but Lund encouraged many additional treatments nonetheless. Lund extracted the wisdom tooth with no complications, and Mitchell began seeing him regularly.
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